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ServiceNow
Manager, Success Centre
Join ServiceNow as a Manager, Success Centre in Heredia. Lead a team to enhance customer success using ServiceNow's AI-driven solutions. 5+ years in leadership required. Competitive benefits.
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 28, 2025
We are seeking a Manager of Success Centre to lead a team of Customer Success Guides responsible for delivering Success at Scale for all Digital, Commercial and Mid-Market Customers, making every customer committed to ServiceNow for life.
Requirements
- 5+ years of leadership experience in a high-performing consulting/software company or equivalent, focused on technology-enabled transformations in the Professional/Customer Services sector
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Minimum 5 years of experience in leadership roles, with a strong background in customer success, account management, or sales
Benefits
- Competitive salary and benefits package
- Opportunity to work with a global market leader and innovative AI-enhanced technology
- Chance to grow and develop your career in a dynamic and fast-paced environment
Requirements Summary
5+ years of leadership experience, experience with AI integration, and strong background in customer success or account management
