Manager, Technical Support Engineering,Technical Support

We are seeking an experienced and proactive Technical Support Manager to lead a team of support engineers responsible for delivering high-quality technical assistance to customers.

Requirements

• 5+ years of experience in technical support or a related field, including 2 years leading a frontline support team.
• Bachelor’s degree in Computer Science, Engineering, or related discipline.
• Proven experience managing enterprise software support teams.
• Strong knowledge of ticketing systems (e.g., ServiceNow) and support tools.
• Excellent communication, interpersonal, and decision-making skills.
• Ability to manage priorities in a fast-paced, multitasking environment.
• Experience with SAS software is a strong advantage.
• Strong customer service orientation and ability to advocate for clients.
• Demonstrated ability to lead team development and growth initiatives.

Benefits

• Diverse and Inclusive work environment
• Opportunities for professional growth and development