Manager, Technical Support Management - Employee and Customer Management

Manager, Technical Support Management - Employee and Customer Management role in a large and complex environment, leading efforts to hire, develop, and build a technical team, and representing the Platform, Product and ServiceNow effectively with customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role
• Experience managing Enterprise support in a large and complex environment in a web-based service and technology
• Proven capability of having successfully delivered on support metrics and managed support team
• Customer first Mind set and a 'Get it done' attitude
• Demonstrated ability to provide exceptional internal and external customer care
• Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses
• Ability to lead change by effectively building commitment and winning support for initiatives
• A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards
• Strong analytical and problem-solving skills
• Excellent communication skills, both oral and written

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive training and onboarding program
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities for professional development and continuing education
• Recognition and reward programs
• Employee assistance programs
• Wellness and health programs