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ServiceNow
Manager, Technical Support Management
Join ServiceNow in Heredia as a Manager, Technical Support Management. Lead a team, drive incident management, and enhance customer experience using ServiceNow. 6+ years in tech support required. Benefits include medical coverage and retirement plans.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 14, 2025
We are seeking a Manager, Technical Support Management to lead our technical team, drive daily incident management success, and represent our platform, product, and ServiceNow effectively with customers. As a visionary leader, you will cultivate and maintain a culture built on teamwork and collaboration, and be responsible for managing major operations outages and communications to the customers.
Requirements
- Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement savings plan
- Paid time off and holidays
Requirements Summary
6+ years of technical support and service management experience, 3-4 years in supervisory role, AI experience
