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ServiceNow
Technical Support Engineer - Automation
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage AI and troubleshoot ServiceNow issues. Requires customer support experience and Java skills.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 15, 2025
Provide technical support to customers through various channels, troubleshooting issues with the ServiceNow software and platform. Work with a team to resolve complex cases and contribute to process and product improvements.
Requirements
- Experience in leveraging AI in work processes
- 0-2+ years customer facing technical support experience
- Proficiency in Portuguese and English
- Ability to troubleshoot difficult technical issues
- Ability to read Java/JavaScript code
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
Experience with AI, customer support experience, proficiency in languages, and technical troubleshooting skills
