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Canada Life
Manager, Workforce Planning
Manager, Workforce Planning at Canada Life (London, ON). Lead WFM strategy & application configuration for contact centres. 5-10 yrs exp, Agile/Product Owner background required. Bonus, commission, 401k.
Direct Hire
Mid-Level
ServiceNow Role Type:
Platform Owner
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 28, 2025
The Manager, Workforce Planning will play a critical role in guiding Workforce strategy and execution for all Canada Operations Contact Centres. The successful candidate will oversee WFM application configuration, execution, and best practices for all Canada Operations lines of business.
Requirements
- 5-10 years of combined technical and leadership experience
- Educational background and/or specialization in a technology or workforce management related discipline is an asset
- 5+ years experience with Product Owner or Agile methodology delivering technology solutions and/or business processes improvements from a backlog
Benefits
- Annual bonus
- Commission
- 401k Matching
Requirements Summary
5-10 years of experience, education in a technology or workforce management related discipline, experience with Product Owner or Agile methodology
