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MANTECH
Mantech
Cloud Support Engineer at MANTECH, Tysons VA. 24/7 incident response using ServiceNow. Linux/Kubernetes expertise required. Bachelor's degree, 0-4 years experience. Government/enterprise support.
Consulting
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 13, 2025
MANTECH seeks a skilled and mission-focused Cloud Support Engineer to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service.
Requirements
- Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels
- Monitoring and triaging incidents triggered by automated alerting systems
- Independently resolving technical issues related to Linux and Kubernetes infrastructure
- Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
- Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
- Delivering high-touch, mission-critical support to government and enterprise customers
- Contributing to updating and refining documentation, runbooks, and response procedures
Benefits
- Opportunity to work with government and enterprise customers
- Collaborative team environment
- Professional development opportunities
Requirements Summary
Must have a bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline, and 0-4 years of experience in Linux system administration and Kubernetes environments
