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MANTECH
Mantech
Cloud Support Engineer at MANTECH (Tysons, VA). Provide 24/7 incident response using ServiceNow. Support hybrid cloud, Linux, Kubernetes infrastructure. Bachelor's CS or 4yrs experience required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 13, 2025
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service.
Requirements
- Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels
- Monitoring and triaging incidents triggered by automated alerting systems
- Independently resolving technical issues related to Linux and Kubernetes infrastructure
- Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
- Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
- Delivering high-touch, mission-critical support to government and enterprise customers
Benefits
- Flexible work schedule
- Opportunities for career growth and development
- Competitive compensation and benefits package
Requirements Summary
Bachelor's degree in Computer Science or related discipline, or 4 years of additional relevant experience
