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MANTECH
Mantech
Queue Coordinator at MANTECH (San Antonio, TX). Manage ServiceNow tickets, provide remote monitoring support, coordinate workflows, and support IT service delivery. Bachelor's + 2yrs experience required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 13, 2025
MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX.
Requirements
- Review, assign, reconcile and support the management of service tickets throughout their lifecycle
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
- Help coordinate with IT service providers and communicate outages and plans for recovery
- Help provide technical assistance and support for Workflow Management services
- Communicates with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Conducts database research to support ticket requirements
- Follows up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows
Requirements Summary
Bachelor's degree with 2+ years of relevant experience
