Mantech

MANTECH seeks a motivated, career- and customer-oriented Dedicated Support Technician to join our dedicated support team in McLean, VA. In this role, you will support mission-critical IT operations and play an integral part in helping users resolve a range of technical challenges.

Requirements

• Use ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands for Mission Partner and support Restricted Handling/PRIVY Administration.
• Process incoming requirements for access administration, virus scanning services, stand-alone desktops, laptops, computing services, servers, printers, and peripheral services.
• Provide data transfer services and administrative access to applications and databases, including support for tools requiring sensitive data handling.
• Monitor and update request-tracking systems used for trouble reporting and access administration.
• Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support.
• Deliver basic user training for off-the-shelf applications and office products, as well as custom tools depending on the office.
• Perform remote desktop triage and system repair using remote tools.
• Collaborate with network services, software systems engineering, and/or application. development teams to restore services and identify problems.