Messaging and M365 Analyst

This role involves providing support to the business with Messaging and M365 environments, managing the environment, responding to client requests, monitoring team queues in ServiceNow, and creating process and testing documentation. The analyst will also participate in Change Advisory Board Meetings and the 24x7 on-call rota.

Requirements

• Provide effective and timely support to the business.
• Help manage Messaging and M365 environment.
• Respond to client support requests.
• Monitor team Service Now queue.
• Create process and testing documentation in TEAMS channel.
• Create detailed documentation.
• Participate in Change Advisory Board Meetings.
• Participate in 24x7 on-call rota.
• Occasional travel to other offices as needed.