Mgr, Technical Support, Cloud

Palo Alto Networks is seeking a Technical Support Manager for their Cloud team to ensure customers have a secure environment. The role involves leading a team of support engineers, resolving complex issues, and ensuring high-quality support. It's an operational leadership role focused on driving customer success and leveraging technology to improve support strategies.

Requirements

• 8+ years in technical support experience
• At least 3 years experience in a management or lead role
• Expertise in network security, cloud security, or enterprise IT environments
• Strong problem-solving and crisis management skills
• Excellent communication and stakeholder relationship management skills
• Experience with AI-driven analytics and case management systems
• Strong cloud security skills

Benefits

• Competitive salary
• Comprehensive benefits package