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Levata
Mobility Managed Services Coordinator
Join Levata as a Mobility Managed Services Coordinator in Canada. Leverage ServiceNow to manage wireless incidents, enhance customer satisfaction, and enjoy competitive benefits.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
Levata, a leading Canadian reseller of barcode and RFID data collection solutions, is seeking a skilled Mobility Managed Services Coordinator. This remote position focuses on managing incidents and service requests related to wireless mobility infrastructure using ServiceNow. The role involves troubleshooting, escalation, and collaboration with cross-functional teams to ensure smooth wireless service operations and customer satisfaction.
Requirements
- Manage the end-to-end lifecycle of incidents.
- Handle service requests related to wireless services (Wi-Fi, mobile devices, network issues).
- Perform root cause analysis and provide preventative measures.
- Maintain accurate documentation for incident resolutions.
- Communicate effectively with end-users and technical teams.
- Develop and maintain knowledge articles.
- Strong customer service orientation.
Benefits
- Competitive compensation
- Comprehensive benefits package
- RRSP
- Health club membership
- Professional Development
Requirements Summary
HS diploma, 2+ years service experience, & strong communication & analytical skills. ServiceNow experience is a plus
