MS Engineer (L1)

Join NTT DATA and make an impact by working with clients to ensure their IT infrastructure and systems remain operational. Proactively identify, investigate, and resolve technical incidents and problems.

Requirements

• Technical Skills: Desktop Support (Level 1/2): Proven experience in Windows OS Environments
• Operating Systems: Strong knowledge of Windows 10/11, Active Directory, Security and Distribution Groups
• Hardware Support: Troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
• Software Support: Installation, configuration, and troubleshooting of Microsoft Office 365, Teams,VPN clients, and enterprise apps.
• Networking Basics: Understanding of LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi connectivity.
• Imaging & Deployment Tools: Experience with tools like Endpoint Centeral, SCCM, Intune, or Autopilot.
• Security & Compliance: Basic knowledge of endpoint security, antivirus tools, encryption, MFA, and IT asset management.
• Ticketing Systems: Familiarity with ITSM platforms (ServiceNow, Jira, BMC, etc.).
• Soft Skills & Attributes: Excellent Communication, Customer-Focused, Problem Solving, Team Player, Self-Motivated, Attention to Detail, Adaptable
• Preferred Qualifications: IT Diploma/Degree or equivalent technical certification, Microsoft Azure Fundamentals, Microsoft Azure Administrator, Microsoft Certified: Microsoft 365 Fundamentals, CompTIA A+/N+, CCNA

Benefits

• Zero missed service level agreement conditions
• Excellent career growth opportunities
• Diverse and inclusive workplace