MS Engineer (L2)

Make an impact with NTT DATA, join a company renowned for technical excellence and leading innovations, and contribute to client satisfaction as a Collaboration Managed Services Engineer.

Requirements

• Moderate knowledge of voice, video, and other collaboration modalities
• Moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex, or Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
• Moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
• Experience in managed services and using ticketing tools, preferably ServiceNow
• Ability to communicate and work effectively across different cultures and social groups
• Competence in planning activities and projects well in advance and adapting to changing circumstances
• Willingness to work extra hours when necessary
• Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions
• Focus on placing clients at the forefront of all interactions, ensuring a positive client experience
• Diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications

Benefits

• Equal Opportunity Employer
• Global culture that embraces diversity
• Commitment to providing an environment free of unfair discrimination and harassment