MS Engineer (L2)

Join NTT DATA as a Collaboration Managed Services Engineer (L2) and make an impact by ensuring clients' Collaboration and Communication systems function smoothly. Proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction.

Requirements

• Moderate knowledge of voice, video, and other collaboration modalities
• Moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex, or Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
• Moderate level of knowledge of Cloud Voice or other carrier-based PSTN/SIP technologies
• Experience in managed services and using ticketing tools, preferably ServiceNow
• Ability to communicate and work effectively across different cultures and social groups
• Ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
• Competence in planning activities and projects well in advance and adapting to changing circumstances
• Ability to maintain a positive outlook and work well under pressure
• Willingness to work extra hours when necessary
• Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions
• Focus on placing clients at the forefront of all interactions, ensuring a positive client experience
• Diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Diverse and global culture
• Equal Opportunity Employer