MS Engineer (L2)

Join NTT DATA and make an impact with your technical expertise. As a Cross Technology Managed Services Engineer (L2), you will play a crucial role in maintaining clients' IT infrastructure and systems. Your day involves managing work queues, addressing incidents and requests, and collaborating with other teams and clients to provide second-level support.

Requirements

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.

Benefits

• Work with a diverse and inclusive team.
• Opportunity to work with automation teams and support L1 Engineers.
• Contribute to various projects and ensure all changes are approved.