Software Mind

[MSO] ServiceNow Technical Consultant

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Consulting
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Mid-Level
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Configuration Management Database
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Customer Service Management
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IT Service Management
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Incident Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
October 23, 2025

Software Mind is seeking a ServiceNow Technical Consultant to build and configure a new ServiceNow instance for B2B Customer Service Management (CSM) and IT Service Management (ITSM) with a clean CMDB. The role involves implementing product features, integrating systems, and ensuring adherence to process standards and security.

Requirements

  • 3–6+ years hands-on ServiceNow development (JavaScript/Glide, Business Rules, Client Scripts, UI Policies/Actions, Scripted REST)
  • Proven delivery in ITSM and/or CSM (workspace configuration, Case/Incident flows, SLAs, catalog & approvals)
  • Strong CMDB/CSDM understanding (CSDM 5.0, IRE, class model, relationship design, import sets)
  • IntegrationHub & MID Server experience (secure REST, credentials, error handling, retries)
  • Solid grasp of ITIL v4 practices
  • Comfortable with ATF, update sets/app repo, and controlled releases
  • Excellent English communication
  • Certifications: CSA, CIS-ITSM, CIS-CSM, CAD (or equivalent track record)
  • Knowledge of enterprise identity (LDAP groups, SSO via Azure AD)
  • Exposure to infrastructure feeds and event-to-incident patterns
  • Familiarity with virtualization/config sources
  • ServiceNow certifications such as Certified Application Developer, Certified Implementation Specialist (ITSM or CSM)

Benefits

  • Flexible employment and remote work
  • International projects with leading global clients
  • International business trips
  • Non-corporate atmosphere
  • Language classes
  • Internal & external training
  • Private healthcare and insurance
  • Multisport card
  • Well-being initiatives

Requirements Summary

3-6+ years ServiceNow dev exp. Experience in ITSM/CSM & strong CMDB understanding. ITIL v4 familiarity. Fluent English skills required