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Citi
NAM HR Connect Inquiry Management Generalist
Citi HR Connect NAM Inquiry Management Generalist (Ulloa). Entry-level role supporting HR inquiries via ServiceNow & Workday. Requires contact center experience, HR knowledge, advanced English, MS Office proficiency. Benefits: PTO, 401k, health/dental/vision insurance.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
HR Connect NAM Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including customer support to employees and managers on HR related topics and processing inquiries.
Requirements
- Previous relevant experience in contact center
- Knowledge in Workday and ServiceNow
- Knowledge in HR
- Intermediate/Advance English (writing and spoken)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Benefits
- Paid time off
- 401k matching
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
Requirements Summary
High School diploma or equivalent, previous contact center experience, and knowledge in Workday and ServiceNow
