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Citi
NAM HR Connect Inquiry Management Generalist
Citi HR Connect Inquiry Management Generalist: Entry-level ops support role processing HR inquiries, providing employee/manager assistance, ServiceNow & Workday experience preferred, excellent communication required.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
The HR Connect NAM Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including customer support to employees and managers on HR related topics. The role involves processing inquiries, serving as an instructor on HR systems and self-service options, and providing an exceptional client experience.
Requirements
- Previous relevant experience in contact center (desirable)
- Knowledge in Workday and ServiceNow (desirable)
- Knowledge in HR (desirable)
- Intermediate/Advance English (writing and spoken)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Requirements Summary
High School diploma or equivalent, Previous relevant experience in contact center, Knowledge in Workday and ServiceNow
