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Citi
NAM HR Connect Inquiry Management Generalist – C05
Join Citi as a NAM HR Connect Inquiry Management Generalist in Heredia. Leverage ServiceNow skills for customer support and case management. HR knowledge preferred.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
HR Connect NAM Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including customer support and case management in a contact center environment.
Requirements
- Previous relevant experience in contact center (desirable)
- Knowledge in Workday and ServiceNow (desirable)
- Knowledge in HR (desirable)
- Intermediate/Advance English (writing and spoken)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Requirements Summary
High school diploma or equivalent, previous experience in contact center, intermediate/advance English, proficient in Microsoft Office
