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Citi
NAM HR Connect Inquiry Management Specialist
Citi HR Connect Inquiry Management Specialist: Contact center role managing HR inquiries via ServiceNow & Workday. Requires contact center experience, ServiceNow knowledge, HR background, advanced English, MS Office proficiency, strong communication & problem-solving skills. Benefits: PTO, 401k matching, retirement plan.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
HR Connect NAM Inquiry Management Specialist provides operations support services, including customer support and case management in a contact center environment.
Requirements
- Previous relevant experience in contact center
- Knowledge in Workday and ServiceNow
- Knowledge in HR
- Intermediate/Advance English level
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
Entry-level position with 0-2 years of experience in contact center, HR, or customer service
