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Citi
NAM HR Connect Inquiry Management Specialist
Citi HR Connect Inquiry Management Specialist: Entry-level contact center role managing HR inquiries via ServiceNow, Workday, chat, phone. Requires contact center experience, ServiceNow/Workday knowledge, HR background, advanced English, Microsoft Office proficiency, strong communication and problem-solving skills.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including customer support, case inquiry management, and technical assistance to employees and managers on HR related topics. The role involves processing inquiries through cases, live chat, and phone calls in a contact center environment, and requires strong communication and problem-solving skills.
Requirements
- Previous relevant experience in contact center
- Knowledge in Workday and ServiceNow
- Knowledge in HR
- Intermediate/Advance English level
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Requirements Summary
The role requires previous experience in a contact center, knowledge of HR systems, and strong communication and problem-solving skills
