Senior Staff IT Program Manager

This Senior Staff IT Program Manager role at ServiceNow focuses on driving transformational initiatives within ServiceNow's Sales, Marketing, and Channel businesses. The team leads programs from concept to implementation, managing execution, planning, and stakeholder collaboration to deliver enhanced technology and analytics solutions. This is an engaging opportunity to contribute to a leading global market leader.

Requirements

• 12+ years of project / program management experience in an Agile or Scaled Agile environment.
• 5 years dedicated to managing enterprise level software application development projects for one or more of the following functions: Sales, Marketing, Channel & Alliances, Professional Services.
• Demonstrated program management experience in implementing business support systems at enterprise level.
• Wide understanding of enterprise business processes and operating models, including Lead-to-Cash, and the implementation of these within business applications and ecosystems.
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization.
• Functional knowledge of Sales and Sales Operation business processes; experience with Sales or Partner Operation ecosystems.
• Experienced scrum master managing multiple scrums teams applying scrum principles and best practices.
• Extensive experience with Agile traits and techniques: lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
• Demonstrated ability to drive Steering Committee meetings, with executive management, with solid experience in decision making.
• Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills.
• Agile Certifications.

Benefits

• Competitive salary
• Comprehensive benefits package