Navitas

Navitas is seeking a Senior System Administrator to provide expert-level support and administration of the ServiceNow environment. The candidate will be responsible for the health, performance, and optimization of ServiceNow environments, while continuously driving platform enhancements aligned with organizational goals.

Requirements

• Administer and maintain ServiceNow platform environments, ensuring peak performance and system integrity.
• Configure and support ServiceNow applications, including Service Catalog, Employee Center, Knowledge Base, Now Mobile, SPM, and Change Management.
• Manage user roles, access, and permissions.
• Develop and maintain update sets, scripts, and Service Catalog items.
• Create and manage workflows, dashboards, reports, SLAs, and integrations with third-party systems.
• Support cloning processes, skipped record remediation, rollback planning, and upgrade validation testing.
• Develop and maintain Service Portal components and mobile interfaces.
• Collaborate with stakeholders to optimize business processes and user experiences.
• Lead technical planning, estimation, and documentation efforts on ServiceNow projects.
• Provide post-deployment support and continuous improvement.

Benefits

• Top Secret clearance
• Full benefits package
• Opportunities for advancement, compensation, training, and growth