Network Analyst II

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Requirements

• Provide clear customer communication updates in relation to manage the network delivery of customers services.
• Ensure regular, structured, and tracked engagement with customers (FIS Line of Business)
• Where needed schedule consulting or troubleshooting call with customer for issue resolution
• Monitor intake email box to provide on-time update / resolution to the customers (FIS Line of Business)
• Where delivery challenges arise, demonstrate the ability to think quickly and maintain a methodical and calm approach to resolving the issues while under pressure.
• Update documentation for the team members
• Provide updates to management on potential escalations and issues.
• Interface with technical and non-technical functions for network project coordination and sharing updates.
• 24x7 support required as part of project requirement
• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
• Utilizing ServiceNow, documents status updates and problem resolutions.
• Performs customer service duties and responds to customer requests as defined by management.
• Supporting on weekend is required.
• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits