Network Management Systems (NMS) ServiceNow Developer

We are seeking a talented ServiceNow Developer to join our team. In this role, you will utilize your expertise in ServiceNow development to build and maintain custom applications, workflows, and integrations on the ServiceNow platform.

Requirements

• Design, develop, and enhance request fulfillment workflows to streamline and automate the lifecycle of service requests.
• Work closely with business users to define and implement efficient request fulfillment processes, ensuring smooth and effective service delivery.
• Integrate ServiceNow with network management systems (e.g., Riverbed, SolarWinds, Network Node Manager), ensuring real-time data flow and automated incident responses.
• Automate and manage CMDB (Configuration Management Database) processes, including the discovery, import, and maintenance of configuration items (CIs) and their relationships.
• Troubleshoot and resolve issues related to integrations between ServiceNow, network management systems, and the CMDB.
• Collaborate with cross-functional teams to gather requirements for custom applications, integrations, and workflows that optimize network management, service requests, and configuration data.
• Create and optimize integrations between ServiceNow and various Network Management Systems
• Develop scripts and workflows to automate network management tasks within ServiceNow
• Develop and maintain documentation for ServiceNow applications and integrations
• Participate in ServiceNow upgrades and ensure compatibility with NMS integrations
• Provide technical guidance and mentorship to junior developers
• Stay current with ServiceNow platform updates and new features relevant to NMS

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits