Network Operations Center (NOC) Analyst

AppDirect is seeking a Network Operations Center (NOC) Analyst to support customer network, server, and Cloud (Azure and/or AWS) service interactions. The role involves troubleshooting and resolving issues, using monitoring tools, and collaborating with customers and technical resources. Flexibility to work shifts is required and potential for shift rotation to support business needs.

Requirements

• Minimum of two (2) years of experience remotely supporting networking and server connectivity in managed services environments
• Operational knowledge of MS Azure or Amazon Web Services (AWS)
• Understanding of the OSI Model and TCP/IP protocols
• Demonstrable experience troubleshooting and resolving connectivity issues
• Knowledge of supporting virtual Windows and/or Linux servers and services
• Knowledge of DNS, DHCP, SMTP, and other routing protocols
• Knowledge of network monitoring, alerting, and traffic capturing tools
• Must be conceptually familiar with security-related terms, and technologies, encryption, authentication, IPSec, VPN tunnels including GRE, and controlling traffic
• Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians
• Strong verbal communication and documentation skills
• Strong process improvement and customer-focused skills

Benefits

• Competitive salary
• Opportunities for professional development
• Inclusive work environment