Network Security Intake Coordinator

As an Intake Coordinator – Network Security at Gainwell, you will play a critical role in managing and triaging incoming service requests and incidents across our Network Security engineering and operations teams.

Requirements

• Associate or bachelor’s degree, or equivalent professional experience in IT, project coordination, or service management.
• 2+ years of experience in an operation, service desk, project coordination or intake role.
• Proficiency in service management tools (ServiceNow, Jira, Freshdesk, etc.).
• Experience working with both internal and external teams to accomplish complex multifaceted tasks.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Ability to communicate effectively in both a technical and non-technical manner.
• Familiarity with ITIL or similar service management frameworks is preferred.
• Understanding of general networking and security concepts.

Benefits

• Fully Remote Opportunity with the option to work anywhere within the United States
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies