Night Shift Technical Support Analyst

Tecsys is seeking a Night Shift Technical Support Analyst to provide first and second-level support within the Customer Support organization. The successful candidate will have excellent analytical and creative problem-solving skills, knowledge of SQL, and strong customer service orientation.

Requirements

• 2+ years experience in technical support, desktop support, or a similar role
• Knowledge of SQL, able to write, interpret, and troubleshoot SQL queries to support issue resolution and implement fixes
• Ability to analyze logs and troubleshoot technical issues
• Strong customer service orientation, able to communicate effectively, show empathy, and provide a positive experience while addressing client issues
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec
• Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance