Night Shift Technical Support Analyst

Tecsys is a fast-growing innovator offering supply chain solutions. We are looking for Night-time Technical Support Analysts to provide first and second-level support within the Customer Support organization.

Requirements

• 2+ years experience in technical support, desktop support, or a similar role.
• Knowledge of SQL, able to write, interpret, and troubleshoot SQL queries to support issue resolution and implement fixes.
• Ability to analyze logs and troubleshoot technical issues.
• Strong customer service orientation, able to communicate effectively, show empathy, and provide a positive experience while addressing client issues.
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
• Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management.

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance