NOSC Infrastructure Tier 1 Shift Lead

The NOSC Infrastructure Tier 1 Shift Lead will oversee operations during a shift for a 24x7x365 Network Operations Security Center, guiding a small network operations team responsible for initial triage, classification, troubleshooting, resolution of incidents and completion of service requests for a large enterprise network infrastructure.

Requirements

• DHS EOD Eligible (Active EOD preferred)
• Bachelors degree + 5 Yrs., or Associates degree +7 Yrs., or Master’s degree + 2 Yrs.
• Previous routing/switching work experience in an enterprise IT operation environment
• Knowledge of network protocols such as OSPF, BGP, and EIGRP. Experience with Cisco command line interface and configuration
• Hands on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM
• Understanding of ITIL service delivery concepts
• Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies
• Working knowledge of ServiceNow; creating, updating, and closing tickets

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits