OCC/NOC Team Lead

The OCC/TOC Team Lead is a key leadership role within Element's Global Technology Operations Centre (TOC). The role is responsible for driving operational excellence and ensuring the consistent, high-quality support of critical IT services across the organization.

Requirements

• 5+ years of people management experience in a high-pressure NOC/TOC, Command Centre, or Operations environment
• Solid understanding of ITIL principles and structured operational processes
• Hands-on experience using ITSM platforms such as ServiceNow
• Proven ability to manage customer expectations and communicate effectively with stakeholders at all levels
• Strong organisational skills with the ability to manage multiple priorities and lead under pressure
• Demonstrated ability to manage conflict and coach team members through complex situations
• Knowledge of voice and data networking (LAN, WAN, routing protocols, switches, routers)
• Knowledge of cloud technologies including AWS, Azure, and Google Cloud
• Experience with monitoring and observability platforms (e.g., BigPanda, Zabbix, etc.)
• ITIL v3 or v4 Foundation certification
• Technology-related degree or higher-level qualification

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment