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Sopra Steria
OIC Functional Analyst
OIC Support Analyst at Sopra Steria, Noida. Monitor Oracle Fusion integrations, troubleshoot OIC flows, manage ServiceNow incidents, resolve REST/SOAP issues. 3-6 yrs exp required. Competitive salary, growth opportunities.
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Integration Hub
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 31, 2025
Sopra Steria is seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join its team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications.
Requirements
- Monitor, troubleshoot, and support OIC integrations
- Investigate and resolve integration failures and performance issues
- Coordinate with Oracle Fusion functional teams and third-party vendors
- Analyze error logs, OIC flows, and REST/SOAP message payloads
- Handle incidents, service requests, and change requests related to OIC
- Perform routine health checks, log analysis, and ensure smooth daily operations
- Manage and update incident records in ITSM tools like ServiceNow or Topdesk
- Develop documentation, including runbooks, troubleshooting guides, and FAQs
- Collaborate with developers to deploy integration fixes and enhancements
- Ensure compliance with SLAs and change management protocols
Benefits
- Competitive salary
- Opportunities for growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
Requirements Summary
3-6 years of experience in Oracle Integration Support or relevant role, Bachelor's degree in computer science or related field
