Channel Operations Manager

Palo Alto Networks is seeking a Channel Operations Manager to support the partner ecosystem, acting as a liaison between internal teams and external partners. This role involves managing requests, ensuring compliance, and driving process improvements within the partner program. The company focuses on cybersecurity and prioritizes collaboration, learning, and employee wellbeing.

Requirements

• 10+ years of relevant experience managing, investigating, resolving high volume cases using an email-based ticketing system
• Strong customer service and communication skills
• Experience collaborating with cross-functional teams
• Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance) and data governance
• Demonstrated experience taking ownership of a business domain or managing a business process

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items
• Mental and financial health resources
• Personalized learning opportunities