Onsite Support Technician

Version 1 is a global leader in business transformation, offering technology and expert teams to help customers go beyond expectations. They have a strengths-based approach and a highly skilled team serving as their Onsite Support Centre. This role focuses on providing technical support and maintaining the customer's IT environment in Belfast or London, requiring expertise in cloud technologies and strong problem-solving skills.

Requirements

• 2-5 years of experience in deskside support
• Strong customer service orientation
• Experience with service desk management tools (e.g., ServiceNow)
• Knowledge of ITIL frameworks and best practices (ITIL v4 certification preferred)
• Strong communication, interpersonal, and problem-solving abilities
• Strategic thinking and decision-making skills
• Ability to manage multiple priorities and meet deadlines
• Adaptability to evolving technologies
• Strong analytical and reporting skills

Benefits

• Medical Insurance
• Life Insurance
• Vision Insurance
• Dental Insurance
• Employee Discount
• Profit Share Scheme
• Career Development Programme