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FIS
Operation Analyst- (ITIL)(Unix)(Splunk)
Join FIS as an Operations Analyst in Hyannis, MA. Leverage ServiceNow for L2 support, incident management, and payment processing. 7-10 years in Banking required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 20, 2025
We are looking for an energetic and self-driven operations analyst to provide L2 support, examine client reported payment and system issues, and perform incident management, change management, and problem management. The role involves day-to-day processing of files, fixing production issues, and monitoring systems for functional processing of payments.
Requirements
- 7-10 years of experience in Banking, Payments Domain, Change Management, and Basic testing skills
- Experience in ServiceNow, Basic knowledge of OPF or OPF basic training done
- BA knowledge will be added advantage
- Knowledge on ISO 8583, ISO 200022 and other payments formatters will be added advantage
- Basic knowledge of tool like CI, Jenkins, Database, Cloud setup
Benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities
- A competitive salary and benefits
- Great workspaces with dedicated and motivated colleagues
Requirements Summary
7-10 years of experience in Banking, Payments Domain, Change Management, and Basic testing skills, Experience in ServiceNow, Basic knowledge of OPF or OPF basic training done
