National Grid

Operational Performance & Standard Reporting Lead

Join National Grid as an Operational Performance & Standard Reporting Lead in Warwick. Leverage ServiceNow and HR data to drive insights and reporting. Salary £46k-£54k.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 7, 2025

Operational Performance & Standard Reporting Lead to spearhead the implementation and delivery of a brand-new Performance Reporting capability, collaborating with HR and system leads to rationalise and compile a complex set of stakeholder requirements. The successful candidate will lead a team of senior analysts, design and deploy Performance Reporting technologies, and provide timely, actionable insights to support HR operations and strategic decision-making.

Requirements

  • Experience as a data analyst or in a similar role, with advanced technical expertise in Excel, Power BI, or other reporting tools.
  • Proven ability to combine and manipulate large, complex data sets from enterprise data platforms and HR systems (e.g., SuccessFactors, WorkDay, ServiceNow).
  • Strong understanding of HR and Business Support processes, including ticketing, help desk, recruitment, DEI, and performance management.

Benefits

  • Competitive Salary: circa £46,000 – £54,000 per annum (dependent on location, capability, and experience).
  • Bonus
  • Additional benefits such as a cycle scheme, share incentive plan, technology schemes
  • Ongoing career development and support to help you cover the cost of professional membership subscriptions, course fees, books, examination fees and time off for study leave – so long as it is relevant to your role
  • Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness
  • Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

Requirements Summary

5-10 years of experience as a data analyst or in a similar role, with advanced technical expertise in Excel, Power BI, or other reporting tools