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Percona
Operations Coordinator
Join Percona as an Operations Coordinator to enhance customer experience using ServiceNow. Requires 2+ years in ops, strong communication, and time management skills. Flexible hours and career growth offered.
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
This Operations Coordinator role is crucial for providing high-quality customer experience. The role involves managing customer communications, handling operational tasks for Professional Services projects, and contributing to improvements to the overall customer journey. It requires close collaboration with various departments and frequent interaction with customers, vendors, and internal teams.
Requirements
- Strong interpersonal and communication skills (English)
- 2+ years of experience in a professional services, customer service, or similar operational environment
- Proven ability to work in a client-facing role with experience leading customer calls
- Strong time-management, organizational, and attention to detail skills
- Experience with Salesforce, ServiceNow, and Google Suite a plus
- Understanding of process management and operation
- Problem-solving skills and adaptability
Benefits
- Flexible work hours
- Career development opportunities
- Equipment for remote office
- Funding for professional training and certifications
- Connectivity allowances
- Equity incentive plan
- Volunteer program
- Work-from-Anywhere flexibility
Requirements Summary
2+ years exp. in ops/services. Strong comm. skills. Excellent time management & organizational skills. Comfortable in client-facing role
