syntax

Optimization Service Manager

Join Syntax in Paris as an Optimization Service Manager. Leverage ServiceNow skills to enhance SAP services. 7+ years ERP experience required. Competitive benefits!

ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 4, 2025

Syntax is a leading player in managed cloud services and ERP solution integration. We are looking for an Optimization Service Manager to collaborate with clients to provide flexible and efficient SAP optimization services.

Requirements

  • At least 7 years of relevant experience in ERP projects, evolutions, and support
  • A certification or experience with best practices (ISO, ITIL, COBIT, SIX Sigma, Lean IT)
  • A bachelor's degree required, preferably in computer science
  • 3 years of experience in team management
  • A general understanding of main SAP modules (FI, CO, MM, PP, SD) and the business processes they support
  • Experience with ServiceNow or SAP Solution Manager or other ITSM tools
  • Ability to lead team members, manage multiple responsibilities, and navigate difficult conversations with clients or consultants

Benefits

  • Attractive salary, higher than market standards
  • Flexibility: possible remote work and adaptable work time organization
  • International experience, with opportunities for missions abroad
  • Competitive social benefits, including an employee pension plan and well-being offers
  • A modern and collaborative work environment, promoting exchange and innovation
  • An agile organization, with a horizontal hierarchy and an open feedback culture
  • Professional development, via training, mentorship, and career advancement perspectives

Requirements Summary

At least 7 years of ERP experience, team management experience, and SAP certification or experience