Plat4mation

P4M KSA: ServiceNow Business Process Consultant

ServiceNow Business Process Consultant at Plat4mation (Saudi Arabia). Lead ITSM/ITOM projects, design enterprise processes, conduct gap analyses, and drive digital transformation. 7+ yrs consulting exp. required.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
November 4, 2025

We're looking for a Business Consulting Specialist to join our team in Saudi Arabia. As a Business Consulting Specialist, you will work closely with clients to bridge business goals with the power of the ServiceNow platform. You'll play a key role in shaping digital strategies, designing scalable processes, and delivering enterprise-level solutions.

Requirements

  • Drive process design, governance, KPIs, and control frameworks at a strategic level.
  • Lead ServiceNow Projects(ITSM, ITOM etc) and enterprise service management consulting engagements.
  • Run executive workshops and pitch functional ServiceNow solutions.
  • Present high-level demos, conduct gap analyses, and translate needs into actionable solutions.
  • Define operating models, roles, dashboards, and reporting structures.
  • Align solutions with ITIL standards and ensure platform coherence.
  • Support organizational transformation through strong stakeholder engagement.
  • Implement ServiceNow systems aligned with enterprise architecture and process maturity.

Benefits

  • Attractive compensation with performance-based bonuses.
  • 22 days paid leave & modern laptop.
  • Dynamic work environment with flexible arrangements.
  • Global exposure and opportunities for rapid career advancement.
  • Inspiring team events, hackathons, knowledge sessions, and social initiatives.
  • Supportive and inclusive culture that fosters learning, growth, and innovation.

Requirements Summary

7+ years of experience in consulting or digital transformation, bachelor's or master's degree in IT, Engineering, or related field