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Apple
PAC Retail Online Production Support Analyst
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
P1 or P0 incidents require support coverage and coordination of both IS&T and business recovery. This role involves proactively identifying issues through data analysis, collaborating with business partners and technical teams, and implementing solutions to improve system fault tolerance. The role requires analytical skills, communication, and a strong understanding of ITIL principles.
Requirements
- 3+ years of experience providing production support for internal or partner teams
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to work weekends and holidays
- Hands-on experience with ServiceNow or similar ticketing systems
Requirements Summary
3+ yrs production support exp., analytical skills, excellent communication. Weekend & holiday work required
