.svg)
Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to enhance IT systems, resolve incidents, and drive improvements.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Predictive Intelligence
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 26, 2025
This role involves providing production support, coordinating with IS&T functions and business partners to resolve incidents, and driving change to improve fault tolerance within IT tools and systems. The analyst focuses on identifying issues before reporting, enhancing existing solutions, and delivering operational improvements. Strong analytical and communication skills are key.
Requirements
- Deepen subject matter expertise
- Problem-solving skills
- Communication skills
- Analytical skills
- ITIL or similar IT Service Management (ITSM) experience
- Experience with SAP modules (S/4HANA, ECC)
- Data extraction, transformation, and loading (ETL) processes
- AI/ML concepts and application
- Understanding of machine learning frameworks
- Hands-on experience with ServiceNow or similar ticketing system
- Understanding of complex business processes and IT systems
Requirements Summary
3+ years production support experience, keen problem solving, and strong communication skills. Familiarity with SAP modules and AI/ML knowledge is also needed
