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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to resolve incidents, enhance operations, and drive improvements.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
P1 or P0 incidents are brought to the attention of a PAC Retail Online Production Support Analyst. This role involves coordinating support, resolving business recovery while proactively identifying issues, and driving change to improve fault tolerance. The analyst will leverage analytical skills to minimize incidents, reduce ticket durations, and leverage data for operational improvements.
Requirements
- 3+ years of experience providing production support for internal customers or partner teams
- A keen passion for solving complex problems
- Ability to communicate effectively with stakeholders at all levels
- Ability to work weekends and holidays
- Hands-on experience supporting telephony, network, contact center and e-commerce solutions
- Established proficiency in ServiceNow or a similar ticketing system
Benefits
- Competitive salary
- Opportunities for professional development
- Supportive work environment
Requirements Summary
3+ yrs production support, strong analytical skills, effective communication, and ability to work weekends/holidays
