People Operations Co-Ordinator

We're looking for a People Operations Co-ordinator to join our UK People Hub, providing best-in-class HR support to teammates across the complete employee lifecycle.

Requirements

• Minimum of one year of experience in a high-volume, fast-paced customer service, call centre, or HR environment
• Solid understanding of HR fundamentals, including policies, practices, payroll, timekeeping, and employee benefits
• Experience using HRIS (e.g., UKG Pro), ATS, LMS, and ticketing systems (e.g., ServiceNow)
• Strong written and verbal communication skills, with the ability to explain information clearly and professionally
• Proven problem-solving skills with a resourceful and solution-oriented mindset
• Excellent interpersonal skills, including active listening, empathy, and the ability to build trust and rapport quickly
• Flexible, reliable, and collaborative team player who thrives in a changing environment
• High attention to detail and accuracy, particularly when working with sensitive employee data
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion

Benefits

• Merlin Magic Pass - tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities