People Operations Supervisor

We’re looking for an experienced People Operations Supervisor to oversee our People Operations Coordinators within our UK Hub, driving continuous improvement across HR support services and fostering a culture of accountability, inclusion, and continuous improvement.

Requirements

• Proven experience in a supervisory or team lead role within HR shared services, operations, or a customer service environment
• Strong knowledge of HR policies, practices, payroll (HR changes and checking), and employee benefits in the UK context
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Experience working with enterprise HR systems and ticketing platforms like ServiceNow
• Demonstrated ability to manage, motivate, and develop team members in a fast-paced, service oriented environment
• Excellent communication skills—both written and verbal—with the ability to simplify complex information and coach others
• Analytical mindset with experience reviewing data, interpreting trends, and using insights to drive decisions
• High attention to detail and a commitment to accuracy, confidentiality and compliance when handling employee data and information
• Resilient and adaptable with the ability to manage competing priorities and remain calm under pressure
• A collaborative and solutions-focused approach to problem-solving and service improvement
• Experience in process documentation, knowledge management, or training delivery is a plus

Benefits

• Pension
• Life Assurance
• Discretionary company bonus
• 20 days’ holiday
• Merlin Magic Pass
• 25% discount in our retail shops and restaurants
• 40% discount on LEGO