People Operations Supervisor

The People Operations Supervisor will oversee the People Operations Coordinators within the UK Hub, managing day-to-day operations, ensuring excellent service delivery, and driving continuous improvement. This role involves balancing operational oversight with coaching, stakeholder management, and process enhancement, and leading a team of coordinators. The company is expanding and offers an environment with a focus on customer service and employee development.

Requirements

• Proven experience in a supervisory or team lead role within HR shared services, operations, or a customer service environment.
• Strong knowledge of HR policies, practices, payroll (HR changes and checking), and employee benefits in the UK context.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience working with enterprise HR systems and ticketing platforms like ServiceNow.
• Demonstrated ability to manage, motivate, and develop team members in a fast-paced, service-oriented environment.
• Excellent communication skills – both written and verbal.
• Analytical mindset with experience reviewing data, interpreting trends, and using insights.
• High attention to detail and commitment to accuracy.
• Resilient and adaptable with ability to manage priorities and remain calm under pressure.
• Collaborative and solutions-focused approach.
• Experience in process documentation, knowledge management, or training delivery (a plus).

Benefits

• Pension
• Life Assurance
• Discretionary company bonus
• 20 days’ holiday
• Merlin Magic Pass (for attractions & discounts)
• Retail discounts
• Restaurant discounts
• LEGO discount