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Chubb
PeopleSoft HelpDesk - Incident Analyst
Join Chubb as a PeopleSoft HelpDesk Incident Analyst in the Philippines. Utilize ServiceNow for incident management, ensuring high service quality and timely resolutions.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
Chubb is seeking a skilled Incident Analyst to join their Corporate Systems – Helpdesk and Security team. The role involves managing and resolving IT incidents using the ServiceNow platform, ensuring minimal business disruption and high service quality standards. Candidates must adhere to Chubb’s SOD policies and maintain a high moral standard.
Requirements
- Monitor and respond to incoming incidents through ServiceNow incident management.
- Perform initial triage and categorization of incidents based on priority, urgency, and business impact.
- Document incident details, troubleshooting steps, and resolution actions in ServiceNow tickets.
- Escalate complex incidents to appropriate Level 2 or Level 3 support teams.
- Follow established incident management processes and SLA requirements.
- Coordinate with cross-functional teams to ensure timely incident resolution.
Requirements Summary
Incident management via ServiceNow. Prioritize incidents, document details, and escalate issues. Follow established SOP
