Platform Architect

This role is for a Customer Outcomes Platform Architect within the Customer Outcomes team at ServiceNow, focused on accelerating platform adoption and improving customer outcomes. The Architect will establish a technical foundation in the ServiceNow Platform, ensuring customers use leading practices around instance strategy, technical governance, and core data. The role requires a consultative approach, guiding customers through engagements and translating business needs into an architectural blueprint.

Requirements

• 12+ years of experience in a professional services organization or equivalent education
• Experience in integrating AI into work processes and decision-making
• Ability to travel up to 20%
• Fluency in Japanese
• Authorized to work in Japan
• FD21 visa
• Large program experience leading architecture and design
• Enterprise architecture experience