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ServiceNow
Platform Architect
Join ServiceNow as a Platform Architect in Melbourne. Leverage 12+ years of experience to enhance customer outcomes using ServiceNow solutions and AI integration.
ServiceNow Role Type:
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Job description
Posted on:
October 14, 2025
This Customer Outcomes team position focuses on accelerating platform adoption and improving customer outcomes through consultative service. The Platform Architect will establish a technical foundation for ServiceNow, designing solutions that enhance case outcomes and partner collaboration. This role requires experience integrating AI into workflows and requires a strong understanding of ServiceNow platform architecture and operations.
Requirements
- Experience in integrating AI into work processes.
- 12+ years of progressive experience as part of a professional services organization.
- Management consulting experience.
- Ability to travel up to 80%.
- Creativity and problem-solving skills.
- Experience with ServiceNow certifications.
- Large program experience leading architecture and design.
- Enterprise architecture experience
- Cloud application technology experience
Requirements Summary
12+ yrs professional services exp. Requires 80% travel. Must have AI integration experience and ServiceNow certifications. Complex issues solved with analysis and communication skills
